Privacy Policy

1. Who We Are

This Privacy Policy applies to Waipahu Insulation ("we," "us," or "our"), a local insulation contractor based in Waipahu, HI. Our website is located at waipahuinsulation.com. You can reach us at contact@waipahuinsulation.com.

We are committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, how long we keep it, and what rights you have.

2. Information We Collect

We collect information in the following ways:

Information You Give Us Directly

When you fill out a contact form or estimate request on our website, we collect the information you enter - typically your name, phone number, email address, property address, and a description of your project. We only collect what is needed to respond to your inquiry.

Information Collected Automatically

When you visit our website, standard web server logs and analytics tools may automatically collect certain technical data, including your IP address, browser type, the pages you visit, the time and date of your visit, and how you arrived at our site (for example, from a search engine). This information is used in aggregate to understand how visitors use the site and to improve its content and performance.

Cookies

Our website may use cookies - small text files stored on your device - to support basic site functionality and analytics. You can instruct your browser to refuse cookies or alert you when cookies are being sent. If you do so, some parts of the site may not function as intended. We do not use cookies to track you across other websites or to serve targeted advertising.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide the estimate or service you requested.
• To contact you by phone or email about your project, scheduling, or follow-up questions.
• To improve our website and understand what content is most useful to visitors.
• To comply with applicable legal obligations.

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling.

4. How We Share Your Information

We share your information only in limited circumstances:

• Service providers: We may share your information with third-party tools that help us operate our website or respond to inquiries, such as our contact form provider or email service. These providers are bound by their own privacy policies and are not permitted to use your information for their own purposes.
• Legal requirements: We may disclose your information if required to do so by law, court order, or in response to a valid request from a government authority.
• Business transfers: If our business is sold or merged with another entity, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5. Data Retention

We retain personal information for as long as it is needed to fulfill the purpose for which it was collected, or as required by law. Contact form submissions and project inquiries are typically retained for up to 3 years to allow for follow-up and record-keeping related to completed work. You may request that we delete your information at any time (see Section 6).

6. Your Rights and Choices

You have the following rights with respect to your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may ask us to correct inaccurate or incomplete information.
• Deletion: You may ask us to delete your personal information, subject to any legal retention requirements.
• Opt-out of communications: If you no longer wish to receive follow-up communications from us, simply reply to any email or tell us when we call.

To exercise any of these rights, contact us at contact@waipahuinsulation.com. We will respond to your request within 30 days.

7. Data Security

We take reasonable technical and organizational steps to protect your personal information against unauthorized access, loss, or disclosure. Our website uses HTTPS encryption for data transmitted between your browser and our server. However, no method of transmission over the internet is 100% secure. If you have concerns about the security of information you have shared with us, please contact us directly.

8. Third-Party Links

Our website may contain links to third-party websites, such as review platforms or mapping services. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted information through our site, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically. Continued use of the site after any changes constitutes acceptance of the updated policy.

11. Contact Us About This Policy

If you have questions or concerns about this Privacy Policy or how your information is handled, please reach out to us: